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To Go Sea Kayaking with Dolphins in Byron Bay call 1800 SEA KAYAK orsml-book-today

Terms and Conditions for our Online Store

NOTE: These terms and conditions apply to our Online Store only - not our Tours.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

  1. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a refund.
  2. Mail your returned item to:
    Go Sea Kayak Byron Bay
    Returns Department
    PO BOX 697
    Byron Bay NSW 2481 Australia
  3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

NOTE: These terms and conditions apply to our Online Store only - not our Tours.

Payment Policy

Accepted Methods of Payment

Paypal (accepts Visa, Master Card)
Check/Money Order
Cash On Delivery 

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Mailing Address For Check/Money Order

Go Sea Kayak Byron Bay
PO BOX 697
Byron Bay NSW 2481 Australia

NOTE: These terms and conditions apply to our Online Store only - not our Tours. 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

Australia Post

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

NOTE: These terms and conditions apply to our Online Store only - not our Tours.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Name
Email Address

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. We do not store your Credit Card data. 

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

NOTE: These terms and conditions apply to our Online Store only - not our Tours.

© 2013 Go Sea Kayak Byron Bay, All Rights Reserved
Returns & Refunds | Payments | Shipping | Privacy